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Operations / Departmental Manager (Level 5)

Programme Overview

24-month programme + End Point Assessment | Nationally recognised qualification

Fully funded – there’s no cost to you as a learner. You’ll earn a real salary in a paid, full-time role from day one.

This programme builds the leadership, operational, and strategic skills needed to manage teams and projects that deliver core business goals. From planning and resource management to coaching and data-driven decision-making, you’ll develop the confidence and expertise to drive operational excellence and lead change in your organisation.

Who It’s For

This programme is perfect for emerging leaders and managers who want to grow their ability to lead teams, manage projects, and influence business performance. No previous management experience is required – just a commitment to learning and developing your leadership potential.

A Note from Your Coach

Great managers inspire and empower their teams to succeed. This programme will help you build the skills to lead with confidence, make smart decisions using data, and create an inclusive culture where everyone thrives.

Skills You’ll Build & What You’ll Learn

What You'll Learn

  • Leadership and management theories and practical application
  • Managing resources, projects, and operational plans
  • Financial management and budgeting for your department
  • Using data to drive decisions and improve performance
  • Change management and continuous improvement techniques
  • Coaching, mentoring, and developing your team
  • Applying legislation and organisational policies in the workplace

Skills You’ll Build

  • Leading diverse teams and managing performance
  • Planning and delivering operational and strategic projects
  • Analysing data to identify trends and inform decisions
  • Communicating effectively with stakeholders at all levels
  • Motivating and developing others through coaching
  • Managing change and driving innovation
  • Using digital tools to optimise workflows and resource allocation

Qualification & Accreditation

You’ll gain the Operations / Departmental Manager Level 5 Apprenticeship.

You may also complete Level 2 Maths & English Functional Skills, if required.
This apprenticeship meets the requirements for membership of the Chartered Management Institute (CMI) and the Institute of Leadership & Management (ILM).

What the Programme Looks Like

A blended learning experience designed to fit around your work:

What You Will Experience

  • Monthly training modules led by expert coaches
  • 6 hours per week of off-the-job training
  • Live workshops and real-world case studies
  • Ongoing 1:1 mentoring and support
  • Online study and reflective practice through our platform
  • Structured on-the-job learning linked to your role
  • Final End Point Assessment (EPA) to demonstrate your progress

Career Progression

Completion unlocks roles such as:

Operations Manager
Department Manager
Project Manager
Team Leader

You can progress to senior leadership programmes or specialise in areas like change management, HR, or strategic planning.

Your Experience as a Futurist

At Diverse Futures, you’re not just starting a programme – you’re joining a movement. As a Futurist, you’ll grow in confidence, build skills that last, and be part of a community that believes in making a difference.

You’ll get access to enrichment opportunities, inspiring events, and a network of peers and alumni who’ve got your back. We’re a proud B Corp with a mission to open doors – and keep them open for those coming up behind.

With safeguarding and wellbeing built into every step, you’ll grow in a place that’s safe, supportive, and serious about your future.

Why Employers Choose Diverse Futures

Unlock your Team’s Potential:

  • Apprentices bring fresh energy and enthusiasm that lifts team morale and sparks innovation.
  • Hiring apprentices helps build a loyal, skilled workforce tailored to your company’s needs.
  • Fully funded through the Apprenticeship Levy — no extra cost to your business.

Programme-Specific Benefits:

  • Develop confident leaders who deliver operational excellence and strategic impact
  • Equip managers to lead teams, projects, and change effectively
  • Strengthen decision-making with data insight and business continuity planning

Who Can Apply

We believe talent is everywhere but opportunity isn’t.

We’re a mission-driven organisation focused on creating equitable pathways into great careers. That means backing young adults from low-income, diverse, and state school-educated backgrounds to break into industries they’ve historically been excluded from. We also champion those already in work, helping them grow, upskill, and thrive.

That’s why our programmes are inclusive and open to people at different stages of life and career. Whether you’re starting out, switching direction, or building on your current role, if you’re ready to show up and put in the work, you’re in the right place.

Depending on the level and employer requirements, our programmes are open to:

  • School leavers aged 16+ (we’ll guide you if the role requires 18+)
  • Career changers
  • Jobseekers
  • Current employees looking to upskill

To be eligible, you must:

  • Have the right to work in the UK
  • Have lived in the UK or EEA for the past 3 years
  • Be in a role where you can apply your learning (we can help you find one)
  • Not already hold a qualification in the same subject
  • Not be studying another government-funded qualification

Your training is fully funded, and you’ll earn a salary while gaining real experience in a full-time role.

  • We work with employers who value character, curiosity, and commitment not just CVs.
  • This is about unlocking potential so everyone has the chance to thrive.

How to Apply

For Aspiring Apprentices

Start your management career today

For Employers

Let’s explore how this apprenticeship can strengthen your leadership team

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Key Insights

Who

This programme is perfect for emerging leaders and managers who want to grow their ability to lead teams, manage projects, and influence business performance.

Career Progression

Completion unlocks roles such as:

Operations Manager • Department Manager • Project Manager • Team Leader

Apply Now